Accessibility statement

Accessibility statement for the Travel Hull website

This accessibility statement applies to Travel Hull.

This website is run by Hull City Council. We want as many people as possible to be able to use this website. That means you should be able to -

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver
  • change colours
  • change contrast levels
  • change fonts and font sizes

Access AbilityNet website here 

We have also made the website text as simple to understand as possible.

How accessible this website is

We know some areas of this site are not fully accessible -

  • some of our directory entries require scrolling in two dimensions
  • some of the tables on directory entries do not identify the headers
  • there is a limit to how far you can magnify the maps 

Feedback and contact information

If you need information on our website in a different format such as -

  • accessible PDF
  • large print
  • easy read
  • audio recording
  • braille 

Use the email address or telephone us on 01482 300 300.

We’ll consider your request and get back to you within 5 working days dependent on the urgency of your request.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact -

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hull City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations


Some of our forms need improvement. We will work with the third party supplier to address this on third party sites, and we are working to improve the Hull site in relation to these criteria –

  • WCAG AA 1.3.5 - The purpose of each input field collecting information about the user can be programmatically determined. This includes the correct use of the auto-complete attribute

iFrames and embedded third party content

We’re also aware that some third party websites or systems that this website links to, or integrates with, such as Google Maps, are not accessible and may have issues, such as –

  • WCAG A 1.1.1 - All non-text content that is presented to the user has a text alternative that serves the equivalent purpose
  • WCAG A 2.4.1 - A mechanism is available to bypass blocks of content that are repeated on multiple Web pages
  • WCAG AA 1.4.3 - The visual presentation of text and images of text has a contrast ratio of at least 4.5:1

What we’re doing to improve accessibility

We are working with our third party supplier to investigate and resolve any issues identified and listed above. 

Preparation of this accessibility statement

This statement was prepared on 7 March 2022. It was last reviewed on 9 March 2022. This website was last tested on 7 March 2022. We carried out this test using the Siktide automated system and tested all the pages.