Accessibility statement

Accessibility statement for the Travel Hull website

This accessibility statement applies to www.travelhull.co.uk.

This website is run by Hull City Council. We want as many people as possible to be able to use this website. That means you should be able to -

That means you should be able to -

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader, including the most recent versions of JAWS, NVDA and VoiceOver

We have also made the website text as easy to read as possible.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some areas of this site are not fully accessible -

  • some of our styling does not meet contrast standards including some links do not change when hovered over and some form controls do not contrast sufficiently with their surroundings.
  • some of the tables on directory entries do not identify the headers
  • there is a limit to how far you can magnify the maps
  • map points cannot be selected by a keyboard
  • some of our non-text content does not have a text alternative, it is not possible to convey some map content as written text
  • our accessibility statement is not directly available from every page only via the menu which is available on every page

Feedback and contact information

If you need information on our website in a different format such as -

  • accessible PDF
  • large print
  • easy read
  • audio recording
  • braille

Use the email address info@hullcc.gov.uk or telephone us on 01482 300 300.

We will consider your request and get back to you within 5 working days dependent on the urgency of your request.

Reporting accessibility problems with this website

We are always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we are not meeting accessibility requirements, contact -

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you are not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Hull City Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • WCAG A 1.1.1 – All non-text content that is presented to the user has a text alternative that serves the equivalent purpose

Some of our maps do not have a text alternative due to their complexity such as our cycle routes map. We are looking at how we can provide this information as an alternative format and aim to have this completed by 30 September 2024.

Styling

We currently have some styling issues on this site which means we do not meet the following criteria –

  • WCAG AA 1.4.1 The visual presentation of text and images of text has a contrast ratio of at least 4.5:1
  • WCAG A 1.4.1 Colour is not used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element

We will update our styling by the 30 September 2024 to fix these issues.

Forms

Some of our forms need improvement. We will work with the third-party supplier to address this on third party sites, and this site in relation to these criteria -

  • WCAG AA 1.3.5 - The purpose of each input field collecting information about the user can be programmatically determined. This includes the correct use of the auto-complete attribute
  • WCAG 2.1 AA 1.4.11 Ensure form controls contrast sufficiently with their surroundings

iFrames and embedded third-party content

We are also aware that some third-party websites or systems that this website links to, or integrates with, such as Google Maps, are not fully accessible and may not meet the following criteria -

  • WCAG AA 1.4.3 - The visual presentation of text and images of text has a contrast ratio of at least 4.5:1
  • WCAG A 2.1.1 – elements of maps may not be able to be selected with a keyboard

We are currently working on a new mapping solution that will resolve these issues. This should be available 31 October 2024.

What we are doing to improve accessibility

The travel Hull website is to be rebuilt by the end of the year and expanded to include more content and functionality. We will use a new template which will resolve some of the issues.

Preparation of this accessibility statement

This statement was prepared on 7 March 2022. It was last reviewed on 9 March 2022. This website was last tested on 7 March 2022. We carried out this test using the Silktide automated system and tested all the pages.